Refund Policy
1. Scope
This Refund Policy applies to wallet top-ups, charging session charges, RFID purchases, and related payments made to Next Power (a brand of Inboundtrip Ventures) in India. It should be read with our Terms of Service.
2. Charging sessions
- Charges for completed or partially completed sessions are based on metered energy and the applicable tariff (including taxes). Successful sessions are generally non-refundable.
- If a session fails due to a verified station fault, platform error, or double charge, we will investigate and may credit your wallet or reverse the amount after review.
- Interruptions caused by vehicle issues, user stop actions, poor connector fit, or leaving the bay are not normally eligible for refund.
3. Wallet top-ups
- Prepaid wallet balance is intended for use on Next Power Services and is not a bank deposit.
- Unused wallet balance may be refunded to the original payment method on request where technically and legally feasible, subject to verification, payment-gateway rules, and any applicable processing fees disclosed at the time.
- Failed top-ups that were debited by your bank or UPI app but not credited to your wallet should be reported with the payment reference; we will reconcile with the payment partner.
4. RFID and hardware
RFID cards/tags and physical chargers sold or fulfilled separately may follow product- specific return windows communicated at purchase. Activated RFID tags linked to an account are typically non-returnable except for manufacturing defects reported promptly with proof of purchase.
5. How to request a refund
Email support@nextpowerworld.com or use Contact Us within 7 days of the transaction (or sooner if your payment instrument requires it). Include your registered phone/email, session or payment ID, amount, date, and a short description of the issue.
6. Processing time
Approved wallet credits are usually applied within a few business days. Bank or UPI reversals depend on the payment partner and your bank, and may take longer. We will inform you of the outcome of your request.
7. Consumer rights
Nothing in this Policy limits your statutory rights under the Consumer Protection Act, 2019 or other mandatory Indian laws.
8. Contact
Inboundtrip Ventures · No. 4/461, 2nd Floor, Suite No. 1601, Valamkottil Towers, Judgemukku, Kakkanad, Kochi – 682021, Kerala, India · support@nextpowerworld.com